Support
Support
How to reach us, what to include, and what happens to your data if you leave.
Stuck, or found something that doesn't look right? Tell us. A real person reads every message.
Contact
- Email: support@tangerinestar.com
- Hours: Monday–Friday, 9 am–5 pm Pacific. We reply to every message within one business day.
- Mail: Tangerine Star, Inc., 2510 6th Ave, Unit 2607, Seattle, WA 98121
Privacy requests — access, correction, or deletion of your data — go to
privacy@tangerinestar.com. See the privacy policy.
What to include
The fastest fixes come from messages that name the thing. Any of these helps:
- The page you were on, and what you clicked.
- The purchase order or product — its vendor and PO number, or the product name and TS SKU.
- What you expected and what happened instead. A screenshot is worth a paragraph.
- When it happened, roughly. Our logs are timestamped; yours help us find the right minute.
If you use the Clover app
The Tangerine Star app on the Clover App Market is free. It connects your Clover register to your Tangerine Star account; the account itself is a separate subscription, billed by Tangerine Star.
- Connection problems — open Account & Settings → Integrations → Clover. The page shows whether the connection is live, when the token was last refreshed, and what the App Market reports about the install. If it says reconnect, click Connect and authorize again; nothing you have built is lost.
- Uninstalling — uninstall from the Clover App Market as you would any app. Clover tells us, and we disconnect and discard the access tokens the same day. Products you already published stay in Clover; we never delete anything from your register.
- Deleting your data — email privacy@tangerinestar.com from the account's email address. We confirm, give you 30 days to export anything you want to keep, then delete the merchant's catalog, documents, and the data we read from Clover.
Reporting a bug
Email is the bug tracker. Put "Bug:" at the start of the subject and include the items above. We will tell you what we found, what we changed, and when it shipped.